Voyager Health
Streamlined the ordering, task management and Wellness Plan user experience workflows resulting in a 30% improvement in efficiency and reduced user friction. Standardized the design system to enhance UI consistency by 60% across the platform.
Timeline
1 year, 3 months (Apr 2024 - May 2025)
Disciplines
Multi-Platform Responsive Design, Design Systems, Accessibility
Team
Product Managers & Engineers
My Role
I led the end-to-end user experience, visual design and strategy for multiple features within a global SaaS platform used by veterinary practices to manage hospital operations nationwide.
Company
Overview
Voyager Health is a global SaaS platform used at Mars Veterinary Health that supports veterinary practices in managing hospital operations across the globe. It handles the full client and patient journey from check-in to check-out while also enabling staff to handle essential and critical workflows throughout, such as medical records, finance, appointments and more.
I was responsible for multiple end to end core features, including the hospital dashboard, administrative controls, treatment planner, wellness plans and the ordering system. My role spanned from strategy to wireframes and high-fidelity designs ready for delivery to engineers, all aligned to improve efficiency and reduce user friction.
I also collaborated with a team of 11 designers to host regular design system workshops, to reduce inconsistencies, improving overall UI alignment by 60%.
During my time at Mars Veterinary Health, I continuously drove the release of new features and supported ongoing market launches in my areas of ownership.
Problem Statement
Each domain with the Voyager Health platform presented a long list of user pain points and business challenges, often uncovered through different teams' user stories and continuous iteration. As we worked to improve the experience across the workflows in each domain, it was clear that many of the issues stemmed from a lack of unified design practices.
Voyager Health was an aging product with roots in developer-built interfaces, where many components were created without the guidance of a formal design system. This resulted in widespread UI inconsistencies, unorthodox UX patterns and poor adherence to accessibility standards.
Despite the uniqueness of each domain, several goals remained consistent across the platform:
Establishing visual and functional consistency by aligning all designs to a standardized system
Improving accessibility to better serve Voyager Health's user base
Optimizing workflows to help veterinary staff focus more easily on delivering quality care
Addressing these challenges required a product-wide effort by the design team to elevate the user experience, modernize the platform and bring long-term scalability to a critical tool used across Mars Veterinary Health's hospitals nationwide.
Ordering System
One of the key domains I owned was the ordering system, a critical tool that allowed veterinary staff to place orders for medications and other clinical tasks. This system supported day to day operations by pulling from a centralized code catalog to input order codes and automatically calculate the total vet bill and discounts.
The goal was to streamline the ordering experience by improving accuracy, efficiency and usability. This included redesigning how staff interacted with saved estimate templates for ease of sharing with others in the organization, integrating real-time billing calculations and enhancing clarity around patient care actions, such as vaccine due dates and other services that are due.
Beyond the core functionality, we continuously improved the experience post-MVP by rolling out smaller but as impactful features and constantly improving accessibility throughout.
Banfield Wellness Plans
Another domain I led within Voyager Health was the Wellness Plans experience, specifically supporting Banfield's Optimum Wellness Plans (OWPs), which are a suite of preventative care packages offered only under the Banfield brand within Mars Veterinary Health. These year-long plans provide pet owners with affordable, high-quality care tailored to their pet's age, lifestyle and medical needs.
My work focused on improving how these plans were surfaced, applied and managed within the platform, ensuring the veterinary staff could easily recommend, enroll, renew and administer OWPs as part of the daily workflow. Since OWPs are a core part of Banfield, it was critical to create a seamless experience that aligned with both clinical needs and business goals.
Hospital Dashboard (Unreleased Concept)
In collaboration with another designer, we did a concept design of the hospital dashboard which is a centralized space intended to give veterinary hospital teams real-time visibility into the operational activity. While this feature has not been released due to time and budget constraints, our work laid the strategic foundation for a scalable solution focused on surfacing actionable insights to support data-driven decision making.
The dashboard was designed to highlight key performance indicators such as booking vs. target metrics, arrival and departure counts, monitoring room statuses, staff availabilities and a to-do list for upcoming appointments. By consolidating these elements into a single, intuitive interface, the goal was the allow operations teams with the data they need to make informed decisions that impact revenue and efficiency within the veterinary practices.
Treatment Planner (Unreleased Concept)
As part of another collaborative effort with a second designer, I helped shape the vision for the treatment planner. This is another conceptual tool that is unreleased, to support veterinary teams in better coordinating patient care under a busy schedule. This planner aimed to bring greater structure and clarity to daily clinical routines by fostering better continuity of care and coordination by surfacing timely reminders and real-time updates for staff.
Key goals included enabling seamless integration with the existing ordering system, organizing patient-specific tasks into actionable lists, providing status updates for the tasks and ensuring that completed treatments were recorded as part of the patient's medical history. This concept was designed to help care teams focus less on administrative overhead and more on delivering efficient and quality care.
To ground our concept in real user needs and proven patterns, we analyzed a wide range of tools across industries, dissecting interfaces and workflows from human healthcare platforms, pet care task managers and popular productivity tools. This cross-disciplinary approach helped us understand not only how treatment planning is handled in clinical environments but also how task organization and day-to-day coordination are optimized.
Collaborating with the product manager and stakeholders, we had working sessions to pinpoint favorite features such as intuitive task hierarchies, embedded reminders and scheduling flows as well as where these platforms fell short. This helped us extract what worked, what didn't and these helped translate into actionable insights that informed our design decisions.
Design System UI & Accessibility
In addition to owning the feature domains, I played an active role with the design team to ensure UI consistency and accessibility across the Voyager Health platform. We held regular workshops focused on best practices, drawing from Material Design principles while aligning closely with Mars' brand guidelines to reinforce a cohesive visual language. These sessions helped drive cross-functional alignment in all our individual domains and fostered a shared understanding of scalable and accessible design in all of our work.
I contributed to the refinement of components, patterns and documentation that not only improved the platform's usability but also help lay the foundation for long-term design governance and maintainability. The standardization of the design system's UI not only increased product-wide consistency but also reduced design-to-engineering handoff time. This helped streamline collaboration and enabled faster iterations for new features across all domains.
As part of our ongoing effort to improve accessibility for all the users of Voyager Health, we prioritized aligning the platform with WCAG AAA standards, focusing on text, color and contrast compliance. This involved auditing the existing UI for insufficient contrast ratios and revising color pairings across buttons, text and other elements.
We updated the design system to include an accessible color palette that maintained brand integrity and also improving readability for users with low vision and color blindness. These changes not only enhanced the experience for users with visual impairments but also contributed to a more inclusive and compliant product.
Reflections
Working with Mars Veterinary Health was an incredibly rewarding experience, not only from a design perspective but on a personal level as well. Knowing that my work directly contributed to improving patient care for animals gave deeper purpose to every design decision. Collaborating across multiple domains, navigating complex workflows, and helping build scalable systems reinforced the value of thoughtful, user-centered design in high-impact environments. This project strengthened my skills in product thinking, accessibility, and cross-functional collaboration and left me proud of the impact we made on both veterinary staff and the patients they serve.